How to create a better shopping experience – both instore & online

We’re all guilty of making impulse purchases and treating ourselves to a bit of retail therapy, sometimes more often than anticipated! However, as consumers we want a great shopping experience, whether that is online or instore.  With retail being a competitive marketplace – we believe the below statements will play a fundamental part in a successful and satisfying shopping experience.  …

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Inspo, Our thoughts, Retail Design

Shopper impatience is changing purchasing behaviour says credit card company.

People in the UK are changing the way they shop, just so they don’t have to stand in a queue, according to new research from Visa UK. With 24/7 and always-on lifestyles becoming more common, research from Visa’s Understanding Everyday campaign revealed that over half of adults in the UK are more impatient now than they have ever been before. …

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Disloyal customers and supermarket chains

Supermarket loyalty cards don’t inspire customer loyalty, according to research from shopping website Quidco.com, which found that the average UK consumer shopped at five different supermarket chains in the last three months*. Although six in ten people said loyalty programmes were important when choosing where to shop, and two-thirds said they carried both a Nectar card and Tesco Clubcard, only …

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Shopping behaviour has ‘fundamentally changed’ due to recession

A long-running monthly survey of thousands of consumers throughout the recession finds that changes in UK shopping behaviour during the downturn may be irreversible, according to Datamonitors. Annabel Gorringe, senior financial analyst at Datamonitor, said: “It is easier to understand why people have changed their behaviour when you consider that although the economy is in recovery, nearly half (48%) of …

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